Customer Support & Service Desk
Centralized ticket inbox, automated routing, SLA response tracking, and fast issue resolution.
Module Overview
Provide responsive, organized customer support. Collect inquiries from email, web forms, and portals into one shared inbox, route tickets automatically to the right person, and track resolution times.
Core Module Capabilities
01
Unified shared inbox for support tickets coming from email, website, and customer portal
Fully integrated into your core workflow with automated tracking, audit trails, and reporting.
02
Automated ticket routing and escalation rules to meet SLA response commitments
Fully integrated into your core workflow with automated tracking, audit trails, and reporting.
03
Self-service customer knowledge base to resolve common questions instantly
Fully integrated into your core workflow with automated tracking, audit trails, and reporting.
04
Service contract and equipment warranty status verification
Fully integrated into your core workflow with automated tracking, audit trails, and reporting.
Enterprise Security & Integration Specifications
API ACCESSRESTful JSON & GraphQL Endpoints
SECURITY MODELGranular RBAC + Row-Level Security
AUDIT TRAILField-Level Immutable Change Logs
EXTENSIBILITYClient (JS) & Server (Python) Sandboxes