Terms of Service
Governing engagement protocols, intellectual property, and service level warranties for enterprise consulting services.
1. Scope of Engagement
All consulting, implementation, legacy data migration, and Managed Application Services (AMS) delivered by DATS are governed by formal, mutually executed Master Services Agreements (MSA) and Statements of Work (SOW). The terms detailed on this website outline our standard operating principles.
2. Intellectual Property & Code Sovereignty
Clients retain complete ownership of their proprietary business data, custom workflows, customized DocTypes, client scripts, and data warehouse extracts. DATS retains ownership of pre-existing intellectual property, reusable deployment tooling, and general consulting methodologies.
3. Service Level Agreements (SLA) & AMS Warranties
Under our 24/7 Managed Application Services agreements:
- Severity 1 (Critical Outage): Initial technical response within 15 minutes; continuous engineering escalation until restoration.
- Severity 2 (Major Feature Impairment): Initial response within 60 minutes with workarounds prioritized.
- Uptime Guarantee: 99.95% production availability SLA for cloud-managed clusters.
4. Governing Law & Jurisdiction
Unless specified otherwise in a localized client SOW, agreements executed with UK entities are governed by the laws of England and Wales. Agreements executed with North American entities are governed by the laws of the State of New York, USA.